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STRATEGIC CUSTOMER RELATIONSHIP MANAGEMENT WORKSHOP.

         Fundamentals of Strategic Relationship Management.

         Strategic Customer Relationship Management Framework

         Customer Behaviour and Modelling.

         Emotional Intelligence.

         Stress Management.

         Relationship Marketing.

         Effective Customer Service.

         Customer Acquisition and Retention Strategies.

         Value Creation and Customer Satisfaction.

         Effective Communication Methods.

         Managing Customer Complaints and Relationship Crises.

Targets

Customer Service Officers, Relationship Managers, HR Managers, Administrative Officers, Sales Managers, Marketing Managers, Product and Project Managers.

Duration

Three (3) days.

Training Fee

One Hundred and Fifty Thousand Naira Only (N150,000)