Fundamentals of Strategic Relationship Management.
Strategic Customer Relationship Management Framework
Customer Behaviour and Modelling.
Effective Customer Service.
Customer Acquisition and Retention Strategies.
Value Creation and Customer Satisfaction.
Effective Communication Methods.
Managing Customer Complaints and Relationship Crises.
Customer Service Officers, Relationship Managers, HR Managers, Administrative Officers, Sales Managers, Marketing Managers, Product and Project Managers.
Three (3) days.
One Hundred and Fifty Thousand Naira Only (N150,000)